[Possible Solution] Syncing Problem with Fitbit Charge 2

Already got your new Fitbit Charge 2? Well good for you as the wearable is one of the best fitness band by Fitbit so far. The Fitbit Charge 2 is the latest wearable by Fitbit, it is one of the best or perhaps the best smartband by the company, with its wide screen and much better improve hardware.


It has a great combination of display and inner hardware and of course the support app. If price is not an issue to you, the Fitbit Charge 2 is the best fitness band that you can buy right now. The Fitbit Charge 2 is similar to the Charge HR with a several good improvements. It has a wider OLED screen which shows body and interchangeable watch strap. (see specs). With the wide screen, more information is displayed, not just the time, but also see steps counted, and the heart rate. Other features of the watch includes sleep monitor, automatic exercise recognition, smart notifications. The Fitbit Charge 2 has lithium polymer battery with 5 days of battery life.

With this almost perfect hardware and software combination, there are still some issues that arises, one of the many problems that users encounter is the syncing problem of Fitbit Charge 2 to the smartphone app.

Well here are some of the possible solution to this problem check out the list below

Basic Troubleshooting Solution for Syncing Problem of Fitbit Charge 2

If you are experiencing some syncing problem with your Fitbit Charge 2, try to do some basic troubleshooting , an easy steps to try and possibly solve the problem.

Here are some of the possible solutions tried by Fitbit Charge 2 users that worked

  • Toggle your Bluetooth on and off reconnecting your Fitbit Charge 2 again to your smartphone
  • Restarting your smartphone, clearing the memory
  • Clean your smartphone Cache
  • Uninstall your Fitbit Support app and installing it again
  • Resetting your Fitbit Charge 2, several times (3x)

The above are the steps done by Fitbit Charge 2 users and some say that it work. But some reported that there is no changes on the issue.

Sometimes the syncing issue also arises due to multiple connections to your Bluetooth, due to what they call Bluetooth limitations. Try to disconnect other devices that is connected to your smartphone. Or perhaps your mobile phone that you are using is not yet supported by Fitbit Charge 2, if you are not sure try to check if your device is compatible with Fitbit Charge 2, visit the page here https://www.Fitbit .com/devices

Updating the Smartphone App to Current Version

Several users reported that the syncing stops after an update or they are still having the old version of the app after the firmware update. The latest version as of this writing is version 2.39.1. Try to check whether there is a new update for the smartphone app.

Update your Fitbit Charge 2 Firmware

Every now and then Fitbit provides update to its tracker, the recent update brings several features to the wearable such as do not disturb option, workout pause function, on-device battery life and other cool functions.

Before updating, check first the firmware version of your Fitbit Charge 2 by going to account tab, then selecting your tracker. On the dashboard select the Gear icon, go to setting and see the current firmware version, if the firmware is not the latest, you can see that there is an arrow showing that update is available. Just make it sure that you have fully charge your Fitbit Charge 2, before updating it as it might take a while to update your firmware.

If you found a solution please feel free to post you process below:

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